Emergency Shelter

Emergency Shelter Information

What is emergency shelter?

Emergency shelter is a temporary, safe space that houses adults and their dependent family members who are fleeing an intimate partner violence situation or recovering from a sexual assault.

If you are in need of shelter, please contact our crisis line at 502-581-7222 to inquire about availability and receive other helpful information.

To learn how to get help anywhere in Kentucky, please review this resource: Help is Here. 

When in shelter, you and your family have direct access to crisis counseling, case management, safety planning, and connections to community resources. The end goal of coming to emergency shelter is to transition to a safe, stable place. We are here to support you in that journey.

  • Emergency shelter is for people who ultimately lack a safe place away from an intimate partner abusing them.

    • All people and their dependent children who are fleeing an abusive situation are eligible for shelter as it is available.

    • We provide emergency shelter to all people. We will do our absolute best to accommodate each person’s specific needs.

    • You DO NOT need to file an emergency protective order in order to be eligible for emergency shelter.

    • To connect with emergency shelter services, please call the crisis line (502-581-7222) to begin this process. A crisis team member will ask some questions over the phone to determine the programs and services we offer to begin your journey of safety and healing.

    • When you arrive and check into shelter, an advocate will gather information so that we can best serve your needs.

    • You will then be paired with an advocate and have the option to get help with case management, counseling, safety planning, and resources.

  • Our Louisville shelter is less than a block away from the TARC bus line.  A crisis team member can also help you process a safe way to leave the person abusing you. Remember, you are not on this journey alone.

  • Children continue to go to school at their home school with provided transportation or at a new school if you wish to transfer.

  • When a family comes to shelter, services are available for the entire family including pets. If a pet needs to come with an individual to shelter we offer a program called Safe Haven through The Kentucky Humane Society to place the pet in temporary care until you can transition to a safe space.  Learn more about Safe Haven.

What is emergency shelter like?

At shelter there are rooms for individuals and families. We do our best to provide any needed accommodations. Emergency shelter is communal living. Residents share common spaces such as restrooms, sitting areas, dining rooms, and laundry facilities.  Take a virtual tour of our facility by watching our video.

If you or someone you know is in need of support, we're here for you. Connect with our advocates 24/7 for confidential help and resources.